Privacy Policy

Updated Date: 09 March 2026

Version: 2.0

1. INTRODUCTION

In accordance with the Personal Data Protection Act (“PDPA”) 2010, in a ‘commercial transaction’, a ‘data controller’ (in this case SERVERFREAK, its, successors or assigns, collectively referred as “We”, “Us” or “Our”), is to brief a ‘data subject’ (here being the Customer, referred below as “You” or “Your”) on the, whys or how, Personal Information (defined below) is, collected, used, and to whom such information is shared with. Please read this Policy to establish how We handle such information.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible from https://www.web-hosting.net.my

Definitions

  • Service: Service is the https://www.web-hosting.net.my website operated by ServerFreak Technologies Sdn Bhd.
  • Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies: Cookies are small pieces of data stored on your device (computer or mobile device).
  • Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
  • Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.

2. INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you. We collect information in several ways: when you fill out registration or order forms on our website or client area to apply for services, contact us by e-mail, through our helpdesk ticketing system, via live chat or speak with us by phone or chat via social media platforms.

3. TYPES OF DATA COLLECTED

3.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

3.2 Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

3.3 Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

4. USE OF DATA

ServerFreak Technologies Sdn Bhd uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

5. LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you are from the European Economic Area (EEA), ServerFreak Technologies Sdn Bhd legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

ServerFreak Technologies Sdn Bhd may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • For payment processing purposes
  • To comply with the law

6. RETENTION OF DATA

ServerFreak Technologies Sdn Bhd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

ServerFreak Technologies Sdn Bhd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

7. TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malaysia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

ServerFreak Technologies Sdn Bhd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

8. DISCLOSURE OF DATA

8.1 Disclosure for Law Enforcement

Under certain circumstances, ServerFreak Technologies Sdn Bhd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

8.2 Legal Requirements

ServerFreak Technologies Sdn Bhd may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of ServerFreak Technologies Sdn Bhd
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

9. SECURITY OF DATA

The security of your data is important to us. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we implement commercially reasonable measures to safeguard your Personal Data, we cannot guarantee its absolute security. ServerFreak Technologies Sdn Bhd is committed to protecting your personal information, account details, and communications, and has established procedures to prevent loss, misuse, or unauthorized alteration of such information.

10. YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION(GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. ServerFreak Technologies Sdn Bhd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you would like to know what Personal Data we hold about you, or if you want it removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where ServerFreak Technologies Sdn Bhd relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

11. YOUR DATA PROTECTION RIGHTS UNDER PERSONAL DATA PROTECTION ACT (PDPA)

In accordance with the Malaysian PDPA, you, as a Data Subject, are entitled to exercise the following rights with respect to your Personal Data held by ServerFreak:

  • Right to Access: You may request confirmation of whether ServerFreak Technologies Sdn Bhd holds any Personal Data about you and, if so, request access to that data, including details on how it is processed and used.
  • Right to Correction: You may request the correction or rectification of any Personal Data held by ServerFreak Technologies Sdn Bhd that is inaccurate, incomplete, or outdated.
  • Right to Delete: You may request the deletion of your Personal Data if it is no longer necessary for ServerFreak Technologies Sdn Bhd to retain or process it, or if there is no longer a valid legal basis for such retention or processing. Please note, however, that ServerFreak Technologies Sdn Bhd may deny such a request under certain circumstances permitted by law.
  • Right to Object: You may object to the processing of your Personal Data under certain circumstances, including where the processing is undertaken for direct marketing purposes.
  • Right to Withdraw Consent: You may withdraw, whether wholly or partially, any consent previously provided to ServerFreak Technologies Sdn Bhd, subject to legal or contractual restrictions and reasonable notice. You have the right at any time to request that your Personal Data not be processed for marketing purposes. Upon receiving your written objection, ServerFreak Technologies Sdn Bhd will cease such processing unless otherwise permitted by law.
  • Right to Data Portability: You may request a copy of your Personal Data in a structured, commonly used format for the purpose of transferring it to another service provider, where technically feasible.

12. DATA BREACH NOTIFICATION

In the event of a data breach that poses a risk to your rights, ServerFreak Technologies Sdn Bhd is committed to notifying the affected individuals and the Personal Data Protection Commissioner within 72 hours, providing all required details. Depending on the severity of the situation, affected individuals will be informed accordingly. By using and agreeing to our services, you acknowledge that we may contact you in the event of a data breach to provide details on its nature.

13. THIRD PARTY (SERVICE PROVIDERS)

We may engage third-party companies and individuals (“Service Providers”) to facilitate the provision of our Service, to perform Service-related functions on our behalf, or to assist us in analyzing the use of our Service.

These Service Providers are granted access to Personal Data solely for the purpose of performing such tasks on our behalf and are obligated not to disclose or use Personal Data for any other purpose.

14. PAYMENTS

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

15. LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated or controlled by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise and encourage you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

16. CHILDREN’S PRIVACY

Our Service is not directed to individuals under the age of eighteen (18) (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of eighteen (18). If you are a parent or legal guardian and become aware that your child has provided us with Personal Data, please contact us immediately. In the event that we discover we have collected Personal Data from a child without verification of parental consent, we will take appropriate steps to delete such information from our servers.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page prior to the changes becoming effective and by updating the “Effective Date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy will become effective upon posting on this page.

By accessing our website, you confirm that you have read and understood this Privacy Policy. Your continued use of our products and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may discontinue your use of our services.

18. CONTACT US

If you have any questions or concerns regarding your personal data, our Privacy Notice or make a complaint regarding your personal data, you may contact us at:

Person in Charge: Data Protection Officer

Address: 12A, Jalan Teluk Pulai KS/1, 41100 Klang, Selangor, Malaysia

Telephone: +603-3099 6688 or +603-2780 3873

Email: [email protected]

We will respond to your enquiries or complaints as soon as reasonably practicable.