My site was hacked some time on the night of 7 January 2013. I only realized that it was hacked at around 12AM on 8 January 2013. I submitted a support ticket to the Support at 12:17AM. In less than 45 minutes, the team promptly responded telling me they already ran a scan to my website's files and found malware. They gave me some solutions, which I thought was quite technical to me. We emailed back and forth, and they patiently 'coached' me into what to do. They even provided solutions to prevent future hacks. I understand that no one can guarantee websites to be hack-free, however ServerFreak gave me assurance that they are always ready to assist 24/7. My site was up in about 3 hours. I am grateful that I am with ServerFreak!
Best support hosting, One of the fastest. Recommended for usage!!
As a direct customer myself with two websites hosted with ServerFreak, all I can say is, excellent from the word go. They are dedicated suppliers, who take time to listen to their customers and are always willing to help. I have to admit my knowledge of servers is very limited, but ServerFreak and its staff have helped me every step of the way. Great service and a great company, I would highly recommend!