My site was hacked some time on the night of 7 January 2013. I only realized that it was hacked at around 12AM on 8 January 2013. I submitted a support ticket to the Support at 12:17AM. In less than 45 minutes, the team promptly responded telling me they already ran a scan to my website's files and found malware. They gave me some solutions, which I thought was quite technical to me. We emailed back and forth, and they patiently 'coached' me into what to do. They even provided solutions to prevent future hacks. I understand that no one can guarantee websites to be hack-free, however ServerFreak gave me assurance that they are always ready to assist 24/7. My site was up in about 3 hours. I am grateful that I am with ServerFreak!
Very impressed with @ServerFreak's hosting service. One of the best hosting companies I've dealt with so far.
This web host is simply good, if you go with them, you won't regret it. Do you know what Server Freak customers have in common? Completely satisfaction. A sense of fortune or luck for being part of this great host provider, call whatever you want, I feel that way. I Highly recommend it, support rarely you need it, but when is the time they are very, very professional, is the best, is exactly why Server Freak is the best host provider, their people! Go Freak!
Kudos to @ServerFreak for the instant reply to my XML-RPC enquiries. Solved the whole issue in less than 10 mins.