My site was hacked some time on the night of 7 January 2013. I only realized that it was hacked at around 12AM on 8 January 2013. I submitted a support ticket to the Support at 12:17AM. In less than 45 minutes, the team promptly responded telling me they already ran a scan to my website's files and found malware. They gave me some solutions, which I thought was quite technical to me. We emailed back and forth, and they patiently 'coached' me into what to do. They even provided solutions to prevent future hacks. I understand that no one can guarantee websites to be hack-free, however ServerFreak gave me assurance that they are always ready to assist 24/7. My site was up in about 3 hours. I am grateful that I am with ServerFreak!
