My site was hacked some time on the night of 7 January 2013. I only realized that it was hacked at around 12AM on 8 January 2013. I submitted a support ticket to the Support at 12:17AM. In less than 45 minutes, the team promptly responded telling me they already ran a scan to my website's files and found malware. They gave me some solutions, which I thought was quite technical to me. We emailed back and forth, and they patiently 'coached' me into what to do. They even provided solutions to prevent future hacks. I understand that no one can guarantee websites to be hack-free, however ServerFreak gave me assurance that they are always ready to assist 24/7. My site was up in about 3 hours. I am grateful that I am with ServerFreak!

@ServerFreak Awesome as always (Y)

Affordable web host with superb service and support. The servers are also very well maintained and offers very good uptime! Sam was very helpful and patience with all my questions. He'll “go-the-extra-mile” to deliver excellent service and support to all his customers. Will I continue to host with Serverfreak? Definitely Yes!

Thanks to @ServerFreak site migration is pretty ready. Much more to come in the coming hours!

Aku dah lama guna serverfreak, bertahun, jarang sangat ada masalah. Kalau ada pun aku dah lupa sebab minor dan jarang.