Careers
As we grow, we remain committed to serve our all our clients with passion. We are currently looking for passionate and qualified candidates to fill the following positions.
Available Positions:
- Business Development Executive
- Technical Support Representative I
- Linux System Administrator I-III
Business Development Executive
Job Scope:
- To identify, manage and resolve issues arising from Sales & Billing in a timely manner .
- Be the person in charge to reply the Sales & Billing Enquiries via phone, live chat helpdesk and serving walk-in customer inquiries.
- Efficiently reply to Billing or sales Enquiries via phone and helpdesk.
- Assist customers on matters related to their accounts helpfully.
- Prepare quotations competently and follow up until close sales.
- Process new orders proficiently.
- Do suspension calls notification to encourage customer’s service renewal.
- Do follow-ups with the customers consistently & consistently follow up on collecting debts when the need arises.
- As and when required, you are required to meet up with customers for sales pitch .
- As and when required you are required to participate in company promotion roadshow and event and be responsible in its setup and preparation even if it falls on weekends.
- Develop relationships with potential and existing customers via calls, emails, internet involvement and field trips to meet face to face and educate potential customers about our product range.
Required Skills:
- Excellent written and verbal communication skills in the English and Malaysia language.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to the customer service experience.
Technical Support Representative I
Job Scope:
Chosen candidate will be working closely to assist our customers to address their technical issues that arise from our web hosting solutions which includes but not limited to the following:
- Troubleshoot & Resolve technical questions through email support tickets helpdesk / support call / on site
- To troubleshoot errors related to hosting related services.
- To provide technical assistance to clients for products & services offered by Serverfreak.
- To answer and reply phone calls on technical related issues.
Required Skills:
- Excellent written and verbal communication skills in the English language.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to the customer service experience.
- Dependable to be at work during assigned shifts and to complete work as expected.
- Knowledge of FTP, DNS, cPanel and WHM preferred.
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
Linux System Administrator I-III
Job Scope:
- Demonstrating the ability to diagnose complex customer application issues and provide quick and accurate solutions within a collaborative environment.
- Taking ownership of issues from identification through resolution.
- Providing technical support for Level I issues via helpdesk and the telephone.
- Providing fellow system administrators and support representatives with technical support and guidance.
- Installing, configuring, and maintaining services such as Apache, MySQL, and Exim.
- Installation of Server at Data center & Data Center visit for server maintenance.
- To monitor and ensure servers are working on optimum performance.
- Manage and responsible for server deployment, operating systems installation, hardware,software and network equipment as well as maintenance.
- Setting up,deploying and maintanining new & existing servers.
Required Skills:
- Excellent written and verbal communication skills in the English language.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to the customer service experience.
- Dependable to be at work during assigned shifts and to complete work as expected.
- Ability to debug and troubleshoot scripting languages such as PHP, bash, and perl.
Desired Skills:
- Advanced knowledge of the cPanel/WHM control panel.
- Advanced knowledge of the Linux operating system.
- Knowledge of bash and perl shell scripting.
- Advanced knowledge of Apache, MySQL, and Exim.
- Flexible schedule.
Qualified candidates should send your complete CV to [email protected] or call us at 03-33712564.
