FAQ

Pre Sales Question

1) I am new and I am not sure which hosting package should I choose, who should I ask?

There are a few alternatives to solve this where you can choose to:

  • Submit a ticket to our sales department through our eSupport helpdesk.
  • Live chat.
  • Give us a call to our Sales Support at +6016-679-1800

2 ) How do I sign up for your hosting package?

Please view our hosting package on our website and click on ORDER NOW button for the
package that you had selected.

3) I had just signed up online for your hosting plan. So, what’s next?

After you have completed your order, we will receive a payment confirmation. Your hosting account will be created immediately after we receive that payment confirmation. After the account is created, you will be sent a welcome e-mail with all the login information that you need for your account.

However, if your order includes new domain registration, it will take about 12 - 24 hours (For .com/.net/.org) for your account to become active.

4) How do I register my own domain name (.com,.net.,org,.info,.biz)?

First, you need to verify the availability of your preferred domain name on the first page of our website. If the domain name is listed as available, then you may proceed to register the domain name by filling up our signup form. Once we received your payment, we will immediately proceed with your domain name registration.

5) How do I register my own domain name ( .com.my )?

The .my domain name registration process is the same as above. However, in addition to that we will need you to fax or email us a copy of your company registration Form 9 as these are the requirements set forth by Mynic.

6) What type of payment method do you accept?

We accept all major credit and debit cards including Visa, Master Card, Visa Electron, Delta Card and processed through WorldPay.
We also accept Cash, Check, Internet Banking, Direct Bank-In and Wire Transfer.

All payment should be made to Future Net.
For direct bank-in/online banking please transfer to our Maybank Account : 512110-031481
Once you have bank-in the payment, please email or fax us your payment slip.

7) Are there any hidden costs?

Absolutely no hidden cost.  All costs are stated clearly on our website. We do not hide fees in fine print or in our terms of service pages. The only costs that you may incurred only happen due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. Serverfreak very often will allow you to upgrade your package in situations where you see an increase in disk space levels or bandwidth usage for the current month, and you do not want to pay for such additional usage.

8) Is there a trial period or money-back guarantee?

We offer a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, Serverfreak service within 30 days of signup and your full setup fee and monthly costs will be refunded. The only exception to a refund, is if you violate Serverfreak Terms of Service(TOS) & new domain registration. Violations of the TOS usually are due to spamming, hacking, and illegal content.

9) Do you Accept international orders?

Yes, we do accept international orders.

10) How long it takes to setup my hosting account?

We will setup your hosting account as soon as we received your payment confirmation,   
usually is within 1 hour during office hour. Orders received outside office hours will be
processed on the same day or on the following business day.

11) Do you allow Adult, MP3, Gambling, Warez or illicit contents on your servers?

No, we do not allow.If we find any of these contents in your account, your entire account will
be subject to termination. We also forbid our servers to be used to send bulk email or SPAM
email.

12) Why don't you offer unlimited bandwidth?

Technically speaking, there is no such thing as unlimited bandwidth. Therefore, to promise you the availability of unlimited disk space or bandwidth would not be fair. Bandwidth and hard drives cost money, and no company can offer stable and reliable service and still make a profit by giving unlimited bandwidth and disk space.

If you see a web host promising to deliver unilimited bandwidth, beware that they may be deceiving you. If you check closely in their Terms of Service, you'll soon see exactly how much their "Unlimited" really means.

13) Can I request to have additional disk space and bandwidth ?

Addtional disk space (or storage) and bandwidth can be added to your account at any time at   
reasonable charges. You can do this by writing an e-mail to us or open a ticket to inform us 
that you wants to  add extra disk space or bandwidth or upgrade your account  to a higher plan

14) I would like to sign up with you, but I realized that there are other companies that offer more bandwidth and disk space but at the same price you are charging. Why is this?

We realize that we are not the cheapest web hosting company and we also know we are nowhere near the most expensive either. We have struck a balance that has worked for us for over 4 years that allowed us to earn a reputation for top-notch service and still be profitable. When you get down to comparing each offer on a feature-by-feature basis, and factor in the quality support you'll receive, it is very hard to beat our web hosting.

15) How do you handle customer support?

We encouraged customers to use web-based support desk where support tickets can be  tracked,  
time stamped and logged. That way we can generate performance reports to make sure we are
doing what we promise-- replying your support tickets averagely within 30 minutes.

     We also offer Live chat support for customer convenience :

However, in order to ensure our customers are not stuck during urgent situation, we provide 24-hour call support where you can reach us at +6016-679-1800.